SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sumonsfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sumonsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
спасибо огромное, всё чудесно. Хорошо упаковано, без повреждений. Работает без нареканий.
Посылка дошла быстро и в полном порядке. Триммер работает хорошо. Продавцу спасибо.
Exacto muy buena calidad
Машинка супер
Delivery more months, days 40-45 Tomsk area. Very long status was waiting to be sent out of China. It's all in one piece, box mashed. All works… Yet. Tried the shear nose like that then shave. But that would get to start hair to contrive. As me почуялось smell жженых hair in the process. Nozzle for eyebrows/mustache and special thing to limit length shaving for example eyebrows.
17 days to Tatarstan, very fast, it's all intact, it works. It looks like the photo, stylish and beautiful. Tried trimmer, all shaves perfectly, nose become neat, and then tortured sticking growth. Shave neat and clean. Very satisfied. Recommend store.
Машинка отлична. Доставка в Крым очень быстрая. Продавца рекомендую
Это уже второй триммер, который заказываю, первый пришлось подарить. Удобная вещь, волосы не дёргает. Упаковано нормально.
Товар соответствует описанию. Но продавец товар отправил только через месяц. А товар шел более 60 дней от момента заказа.
All good, but the delivery time. Two months is a long time
Машинка пришла в рабочем состоянии, хоть изрядно помята упаковка. Стрижет не плохо. Доставка до Беларуси немногим больше месяца. Продавец отправил заказ быстро. Машинкой пока доволен, как будет работать дальше и сколько, покажет время. Продавца рекомендую.
Shave nose perfectly. Tried for fun extra. Nozzle shave beard, shaving but not convenient, but if that is not present then it will go :)
Parcel arrived in Kemerovo region for a month and week, packaging is normal, does not hurt, not wrinkle. No batteries included. Trimmer works, hope will work for a long time (because the kind of very hlipenky, full of plastic). Description, all set in place.
My Husband was very satisfied! Powered by a battery AA. Three Tips included. Very rich look. Now to level line barbs and cut hair nose-Easy!: D
Box folded. All together. Work fine, eyebrow strezhet afigenno hair nose and ears strizhёt well. Recommend. Going for a long time.
Package shipped quickly, but was more than a month. Most Importantly, that it has reached. Packed in a box home and wrapped double pupyrkoy. Box sealed in plastic and the way is not opened. The battery is not included. Quality of the device is good, with no obvious flaws. Turn on and removal of the cover to change the batteries is done by turning the bottom. Device power is very simple and reliable enough, but fixing provisions ensured plastic tabs inside cover and relief in бороздках the device. Until you can suggest far enough resource plastic parts. Junction Box battery without sealing, водоустойчивости No. Rinse It so, as it is done on a photo in preview product I would not. Only if the different angle-trimmer down. Due to the convexity "bottom" vertically can not deliver. THE general description of reality.
Заказываем 2 раз. Все отлично. Доставка быстрая. Товар хороший. Трек отслеживался. Упаковка отличная.
В Москву пришло всего за 10 дней. Качество хорошее и упаковано отлично. В носу волосы отлично срезает.
Thank You, order received, shipping 16 days. All вналчии and without поврежения. Trimmer works fine. Seller and recommend items.
Good thing. Recommend to buy. Delivery fast