SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sumonsfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sumonsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent backpack, really strong and аккурантый The Seller sent the order soon after, as I began to debate More than a month before the track is not tracked
All as the picture, 700 P nothing to complain about.
Супер сумка. Шла 3 недели. Все по описанию. материал правда липучий к волосам и подобное, а так все идеально.
Fine, but for a long time
Backpack roomy and sturdy. Bad thing is that there is no hard back. Shipping was almost a month, for a long time.
Excellent product and store. Very fast delivery!
M-minimalism Backpack (BAG) met (and) initial expectations. Clean, no defects. Has a strange smell "Novelty" hopefully correct washing this caveat. Initially confused system mounting straps, but savvy rescued. Also the first "real" Look show more no load ordinary set items and put on the shoulders-at the time and still place on stock. In addition to the two small side pockets, there is also one inside the top bottom with lock (fastened "lightning"). The Material does not seem the, which collects "pellets" (different hairs, dust, etc.), but time will tell. Also the material seems very sturdy and solid. Webbing sewn to a backpack (BAG) double line, not thick nylon (For me Standard Grade) thread, and some other more fine, so that reliability is not know. With enough space to skilled person could sew on further any desired thread.
Strap not ослабляются even with a large weight inside. There are two: Inside is no pockets, no place to put the passport, and the second: pockets on each side-it's great, but they are not high, so that, for example, put the bottle with water, always scared that fall. The rest is very stylish, cool backpack unisex (guys are male!). It can be worn even with dress simple cut, most importantly, to shoes was not high heel, the best shoes or shoes delivery super fast, no smell no (why write garbage?)
Great bag backpack for the money! Of Course it is simply no frills, but looks stylish and not as an ordinary backpack. Fabric is thick, strong, no complaints at the seams, spacious! IN general, advise to order! Choose the delivery ePacket-ом, less than two weeks on the road, quickly in general. Thank you!
Nice backpack. VERY long service!
great bag, good quality , much space. delivered within 2 weeks
Good quality wide only brings a odor medium rare 3 weeks to arrive till cdmx. Seller recommended.
A Quality (very) backpack, I would say that tidy bag capacity, really нелохая, but in the beginning strong smell, but disappears. IN general, a great product, and the store too. Recommend to buy!