SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sumonsfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sumonsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks to the store. Goods for its price is good. Odorless and scratches.
Bag come in time. The quality is excellent. All hardware is in place, the real leather. Very happy with your purchase. Thank you very much.
Order in Perm region came for 19 days. Good! Color and texture are the same with the picture exactly. Order color coffee. For me a little too big in length. But I deliberately ordered bag, without regard to this point. Also note that belt longish. Of Course, it is adjustable, but slack too large, so at an average adjustment he appears in two layers. Seller recommend. Buying a bag with all discounts (coupon store and спецкупон) for 2503.
Good leather bag
value for money
Shipping fast delivery, too. The Second compartment under the "type laptop" quite small, barely fit iPad. I needed a compartment for Netbook. Well, in general, something like that. The Color Is a little different from the picture. Documents and other paper work. Price bag is too high, like you can look in Moscow and find cheaper. Took the star for that climbs the laptop and the inflated price, I would have given 2 thousand up. Thank You Very Much!
it was a bit smaller than anticipated, but still accurate to the description. just fits 15.6 laptop, so store is accurate. the strap color for the black bag is slightly brown rather than black (cloth part). but overall good product for good price. amazingly fast delivery. it takes usually 15 days, but this came in 5 days.
Good bag. The price quality is very happy. MO sent quickly, 11 days.
Bag is very beautiful, very fast delivery a week before Moscow., real leather
ECB it for 2 weeks. Has the smell, but not strong smell new bags. Just like in the description. For the money great product!
трек отслеживался. отправка быстрая. заказ пришел очень быстро. качество отличное
Bag of good quality. All match the description. Came earlier declared.
Bag came pretty quickly, the quality is good. The color is the same with description. Thanks to the store)
Cool bag! Description.