SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sumonsfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sumonsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping less than a month. Safe packaging. The quality is excellent. Leather. Size in the order. At present the most for the second time. Are satisfied. Thanks to the manufacturer and store!
As always on top. Order is not the first time, all plyonochku. Belt in a box. You Can See that store makes all in the mind! Of course 5 stars. Thank you!!!
Excellent Quality for this price. Shipping-three weeks in MO. Recommend.
Belt beautiful seemingly reliable, time will tell)
Quality olichno. Very happy
Take a second time. Quality on top. Fast shipping to Moscow 20 days from the date of payment.
Put 4 stars out of the seams thread not sure that it is leather. But in general belt beautiful.
The shade wasn't quite accurate - ordered gold-glossy, but it's more like something between copper and titanium. But feels solid and locks firmly. Lenght is adjustable and I like that kangaroo image.
High quality. Better than expected
The belt is good quality, exactly as described, highly recommended. Thanks store
Excellent belt! Find the right length of the table. All advice! Delivery take about 14-15 days from the date of order. Thank You!
loti ātra piegāde-1 nedēļa! Kvalitāte liekas laba,bet to jau redzēs,kad lietos. Iepakots viss ļoti labi. Iesaku!
Belt beautiful, preserves the label and are good to give away. OF ALL FORMS should have seen neither do with boxes and neither one came in its box and bought 6 belts.
The buckle pin a bit tight. Would be better to have a belt ring to keep the belt end in place
Belt is sooo good super, no smell, very high quality, can't say whether or not razberayus in this!
Everything is OK.
WITH a coupon strap cost 4.75 €. The good qualities, came in a white package.
WITH a coupon strap cost 5.64 €. Just come in white package, without box. The belt is of good quality, with a little smell of mould. Another of the same belt this no smell and ordered the straps, they had no smell.
Excellent quality product surprised me…