SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sumonsfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sumonsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
25.09 order, 29.10 arrived in the country, and delivered 04.12. Where a wandering in the vast dolgovato, ring size, short happy. ZER Gud.
Very nice ring, high quality, but found a scratch, particularly not evident, but all the same
It is just gorgeous merci beaucoup team
I like wearing… выебываюсь
For fast delivery, product description, prodovtsa recommend.
Excellent! Fast shipping. Took for gift.
Finger Ring male received, quality excellent, size and color match, all stones are in place, high-quality coating, thank you, super fast shipping, recommend the shop to buy goods, quality always. A man's ring is received, the quality is excellent, the size and color match, all the stones are in place, The coating is of high quality, thank you, super fast delivery, I recommend the store to buy goods, always with high quality. + + + + + +
Good for the type of ring, but size not fit, size shot with the ring, and come ash index finger
جميله yet صغيره unfortunately
Same as the photo. The ring is pretty and rhinestone shine as it takes.
посылка пришла быстро. в Одессу за 20 дней. есть небольшой скол. смотрится красиво.
товар так и не пришел,вернули деньги.
Thank you. Delivery was fast and item was will packaged.
Delivery on time, like a real gold
Very beautiful item. It is a pity that communication with the store was not. AND sizes report failed. As a result-a little finger