SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sumonsfashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sumonsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods came before the promised period and match the description. Thank you very much
Real leather. Sewed. Color match the description. Satisfied with the purchase. Good value for money.
Extra quick shipping. Wallet pretty color and real leather thinned, all as promised.
Hello. Items come in N. Novgorod in two weeks. Wallet genuine leather, good quality, soft, compact, convenient and fashionable. The first impression it seemed a little but I have everything that was in an old purse fits and left more space for big salaries))). For the money, chic wallet we have this buy for 2000-2500. Thank you for small gift, and done that put denyushku (fake) that would have money водились always. Fast shipping and delivery. Thank You
Soft leather. Sewed. Came quickly. But the delivery, probably had something crushed, and one side hesitated.
Super!!! Fast shipping, quality NV level! Please, thank you very much! Recommend! Special thanks for coupon)))
Good, consistent with the description
Very beautiful and high quality. Very like, RECOMMEND!!!!!!
The goods are delivered within 3 weeks. Purse quality. IN a gift coupon code and kulonchik. Recommend store, is not the first time he buys.
Purse super! Leather. Easy To Use, many pockets, two zipper purse, two bills for the paper, one of them with a zipper, many compartments for cards. Cool! Fast delivery, shipping date of order, store put two souvenir. Thank You
Wallet soft, all seams smooth, excellent quality! Ordered 11.11., received Omsk 29.11. Thank You for quality products and gift! Order, do not hesitate!
Order as a gift, very like! Satisfied with the order came very quickly! Thank you so much!
Purse cool, thank you very much for Fast shipping! Recommend, ordered 11.11.2018, this come first!
Leather is very soft. I'm affraid that wallet will lose it's shape fast.